Category Archives: Customer Service

I Don’t Give A Rat’s Ass…

The other day was somewhat of a email marketing disaster. Remember the subject line of yesterday’s email? “Spank Me! Bite Me! Pull My Hair!” Well AOL was NOT pleased. =) It seems that scores of people read that subject line and hit the “This is SPAM button” without noting who sent it. They automatically assumed…

Writing EVERY Customer — That’s the Glicken!

I received an email today from a customer. His name is Bob Backoff, and I hope he doesn’t mind me sharing it with you — because their is a lesson to be learned. Thanks for your email. Not very often that the personal touch is taken by marketers such as yourself. I appreciate that kind…

Telephone Calls Via Email

Okay people, THIS is the reason why you tune in each day. Because I am a freakin’ genius and love to share interesting products and services that are going to allow you to make more money. Imagine using Thinmail for keeping in touch with clients… =) …with Thinphone, the telephone of each of your recipients…

Amazon’s Innovation

There is some interesting conversation going on over at Up2Speed.com concerning a Business Week article on Amazon.com. The article wants to debate whether or not it’s Amazon’s “location” on the web (brand and inbound links) or its technology that makes it #1 in online sales. One reader wrote that it was Amazon’s customer service that…

The Customer Is Always Right? Not Any More!

Here is an awesome article that appeared in the Boston Globe. The bastards tried to throw it in their archives, so you had to pay to see it ($2.95) — but your ole’ buddy Jas knows how to find the *free* edition for his readers. Another reason why you need to read me *before* you…

Bull Dogs Don’t Build Relationships

Here is a story about selling, that I want you to think about. When you sell an informational product to your customers, do you leave a bad taste in their mouth? Are you giving them value? Tom has been selling for 13 years to businesses in the building and construction industry. His approach was to…